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About the course

This course focuses on providing real-life job skills for an It Support Specialist/Analyst Role.

An IT support specialist troubleshoots computer issues and provides guidance to users. Those in this role are responsible for helping users with any technical challenges they may experience.

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Data

Make data easily accessible to those who need it.

Operating Systems

Install and support Windows OS including command line & client support.

System Configuration

Imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.

Troubleshooting

Troubleshooting real-world device and network issues quickly and efficiently.

Basic Networking

Explain types of networks and connections including TCP/IP, WIFI and SOHO.

Hardware

Set up or repair computer equipment and related devices.

Trainer

Train users to work with new computer hardware or software.

Remote Issues

Troubleshooting hardware components that is now necessary to support the remote workforce.